Refund policy

We want you to feel confident purchasing from MT Modern. Please review the following policies before placing your order.

Returns

Customers may request a return within seven (7) calendar days after delivery.

To qualify for a return, merchandise must be in like-new condition and free from damage, stains, odors, pet hair, smoke exposure, excessive wear or modifications.

Because MT Modern may deliver and assemble your furniture, products delivered and assembled by our team do not need to be unassembled or placed back in their original packaging. Products shipped by an outside carrier may need to be repackaged appropriately for safe return transportation.

Approved returns are subject to a 15% restocking fee. Original delivery, setup, shipping and freight charges are nonrefundable. Customers are also responsible for applicable return shipping or pickup charges unless the return results from an incorrect, damaged or defective product.

All returns require prior authorization from MT Modern. Please do not ship or transport merchandise back without receiving return instructions.

Refunds are issued to the original payment method after the returned merchandise has been received and inspected. Processing times charged by banks or credit-card providers may vary.

Order Cancellations

Orders may be canceled for a full refund within forty-eight (48) hours after payment.

Orders canceled more than 48 hours after payment but before delivery are subject to a 15% cancellation fee. This fee helps cover product ordering, processing, preparation and other costs already committed to the order.

Once merchandise has been delivered, the order is governed by the return policy above.

Delivery, setup, freight or other service charges already performed or incurred are nonrefundable.

Custom, modified, made-to-order and clearly marked final-sale products cannot be canceled after the initial 48-hour cancellation period.

Damaged, Incorrect or Defective Merchandise

Visible damage, missing components or incorrect merchandise must be reported to MT Modern within seventy-two (72) hours after delivery.

Please provide photographs of:

  • The complete product

  • The damaged or affected area

  • The packaging, when applicable

  • The shipping or product label, when applicable

Please retain all available packaging until the claim has been reviewed.

Concealed damage or a manufacturing defect that was not reasonably visible during delivery should be reported promptly after discovery. Claims reported within 30 days of delivery will be reviewed directly by MT Modern. After 30 days, eligible defects may be handled under the applicable manufacturer or MT Modern warranty.

Depending on the circumstances, MT Modern may provide repair service, replacement parts, a product exchange, replacement merchandise or a refund. MT Modern will determine the appropriate remedy based on the nature of the claim and product availability.

Customers will not be charged return shipping, pickup or restocking fees when MT Modern confirms that an item was delivered damaged, defective or incorrect.

Natural Materials and Handcrafted Products

Many MT Modern products are made from natural or handcrafted materials, including solid wood, live-edge wood, stone, petrified wood, leather and metal.

Natural differences in grain, color, knots, mineral deposits, live-edge contours, dimensions, textures, burn patterns, inlay placement, checking and other organic characteristics are expected. These variations make each piece unique and are not considered damage or manufacturing defects.

Product photographs represent the overall design and character of an item but cannot guarantee an exact match in natural grain, coloring, edge shape or other naturally occurring details.

Items Not Eligible for Return

Unless damaged, defective or incorrect, the following items are not eligible for return:

  • Custom, modified or made-to-order merchandise

  • Clearance merchandise

  • Floor models

  • Products clearly marked “Final Sale”

  • Merchandise damaged, stained, altered or improperly cared for after delivery

  • Delivery, setup, assembly and other completed services

Starting a Request

To request a cancellation, return or damage review, contact MT Modern through the contact information provided on our website. Please include your name, order number, product information and the reason for your request.

A return is not approved until MT Modern provides authorization and return or pickup instructions.