Shipping, Delivery and Pickup Policy

MT Modern offers complimentary pickup at our Cottonwood and Show Low pickup locations, full-service delivery and setup throughout participating areas of Arizona, and nationwide shipping on select products.

Available delivery methods, costs and estimated timing may vary according to the product, destination and required level of service.

Order Processing and Estimated Timing

After an order is placed, MT Modern will review product availability, delivery location and service requirements. We may contact the customer to confirm delivery details, access requirements and estimated timing.

Estimated fulfillment timelines include:

• Products currently available to MT Modern are generally prepared for pickup or local delivery within 3–10 business days.

• Products ordered from a manufacturer or supplier generally require approximately 2–8 weeks.

• Custom, modified or made-to-order products may require additional time. An estimated timeline will be provided with the product listing, order confirmation or direct communication from MT Modern.

• Nationwide freight delivery times vary based on product availability, destination and carrier scheduling.

All dates are estimates unless MT Modern expressly guarantees a specific date in writing. Manufacturer production, freight transportation, weather, road conditions and other circumstances outside our reasonable control may affect timing.

If MT Modern cannot fulfill an order within the estimated or agreed timeframe, we will notify the customer, provide an updated estimate and offer the customer the opportunity to accept the delay or cancel the affected merchandise for a refund.

Complimentary Pickup

Complimentary customer pickup is available at participating MT Modern locations in Cottonwood and Show Low, Arizona.

Customers must wait until MT Modern confirms that their merchandise is ready before traveling to the pickup location. Merchandise may not be available at the customer’s initially selected location and may require transfer time.

The person picking up the order may be required to present identification and the order confirmation.

Customers are responsible for bringing an appropriately sized vehicle, protective materials, tie-downs and assistance necessary to transport the merchandise safely. MT Modern is not responsible for damage caused by improper loading, securing, transportation or unloading after the merchandise has been released to the customer.

Arizona Delivery and Setup

Full-service delivery and setup are available in participating areas of Arizona. Availability and pricing depend on the delivery ZIP code, merchandise, distance, access requirements and requested service.

Applicable delivery charges will be shown at checkout or communicated to the customer before delivery arrangements are finalized.

Unless otherwise stated, full-service delivery may include placement in the customer’s room of choice, basic assembly and removal of ordinary packaging materials.

Delivery does not include structural modifications, electrical work, plumbing, wall mounting, furniture removal or moving existing household belongings unless MT Modern agrees to those services in writing.

Nationwide Shipping

Nationwide shipping is available only on select merchandise and to eligible destinations.

Unless the order specifically includes room-of-choice or white-glove service, large furniture shipped by a third-party freight carrier may be delivered curbside or to the first dry, accessible area at the delivery address. Customers are responsible for moving, unpacking and assembling curbside-delivered merchandise.

Carrier transit times and appointment availability vary by destination. Customers must provide an accurate telephone number and email address so the carrier can arrange delivery when required.

Customer Access Responsibilities

Before ordering, customers are responsible for confirming that the merchandise will fit through all doorways, hallways, stairways, elevators and other access points leading to the intended room.

Customers must disclose stairs, narrow roads, gated entrances, elevator restrictions, difficult driveways or other unusual access conditions before delivery. Additional charges may apply when special equipment, additional personnel or additional time is required.

The delivery area and access path must be safe, clear and ready before the delivery team arrives. An adult authorized to accept the merchandise must be present throughout the scheduled delivery window.

MT Modern and its delivery providers may decline or discontinue a delivery when access is unsafe, the merchandise cannot reasonably fit, or completing the delivery could damage the merchandise or property.

Missed Deliveries, Redelivery and Storage

Customers must be available during the confirmed delivery window.

If delivery cannot be completed because no authorized adult is present, access information is incorrect, the property is inaccessible or the delivery area is not ready, additional redelivery, handling or storage charges may apply.

Any additional charges will be communicated before another delivery attempt is scheduled.

Inspection and Damage Reporting

Customers should inspect merchandise promptly after delivery.

Visible damage, missing components or incorrect merchandise must be reported to MT Modern within 72 hours after delivery. Photographs of the merchandise, affected area, packaging and product or shipping labels may be required.

Customers should retain available packaging until a claim has been reviewed. Additional information is provided in our Return, Cancellation, Damage and Refund Policy.

Natural Product Variation

Many MT Modern products use natural and handcrafted materials. Variations in wood grain, color, knots, live-edge contours, stone patterns, leather, metalwork, dimensions and handcrafted details are expected and are not shipping damage or manufacturing defects.

Split Deliveries

Orders containing multiple products may become available at different times. MT Modern may offer the customer the choice of waiting until the complete order is available or receiving separate deliveries. Additional delivery charges may apply when the customer requests multiple delivery trips.

Delivery Delays

MT Modern is not responsible for delays caused by manufacturers, carriers, severe weather, road closures, natural disasters, labor disruptions or other events outside our reasonable control.

We will communicate material delays when known and work with the customer toward a reasonable resolution.

Questions About Delivery

Customers with questions about availability, delivery areas, access requirements or shipping methods should contact MT Modern before placing an order.